Man Dies Waiting for Paramedics After They Were Sent to Wrong Location – But It’s What Had a 911 Dispatcher Distracted That’s Making Headlines

A 911 dispatcher in Volusia County, Fla., has been suspended and is under investigation after security footage caught her using her personal cellphone during an emergency call. Due to a series of missteps, it took paramedics 15 minutes to get to a man who had suffered a heart attack and called 911.

Bob Hill, 58, died during that time period.

The 911 dispatcher, Shauna Justice (picture), was reportedly training a new employee when the emergency call came through on Sept. 4. Hill suffered a heart attack while playing racquetball with his friends.

In surveillance video obtained by WKMG-TV, Justice can be clearly seen using her cellphone as the new employee she was training entered the wrong location when sending ambulances to the scene.  More

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